An increasing body of research suggests that conflict, although the term sounds only negative, can actually be a good thing in the workplace. When conflict is ‘managed’, rather than just ‘resolved’, team members are forced to try harder, to think harder, and therefore, to come up with ideas and solutions that otherwise might never have been generated. HRF can help your managers to minimize truly negative conflict (e.g., ad hominem attacks) but to foster divergent thinking that boosts creativity.